Billing and account management can be done through the self-service portal, where customers can choose their own payment methods and gateways. — In the first phase of implementing the self-service SaaS model, two major points need to be addressed: 1. The information about the different pricing plans available for the product and how they differ is crucial to converting visitors into customers. 2. Frictionless form registration.

By using self-service models, you can automate support for users, allowing your team to focus on building meaningful relationships with them rather than handling repetitive support requests. — Introducing the self-service model for B2B These days, most B2B SaaS companies use a self-service model as their new way of automating their business. This model has been used widely to simplify customers’ workflows in the competitive global marketplace. Furthermore, the self-service model eliminates manual and repetitive support requests, helping companies scale. …

Building a better bulk upload experience for SaaS Introduction In my career journey as a designer for SaaS products, I have worked on improving the dashboard experience for users. There are different purposes and levels of complexity for every product, which makes it challenging. In my previous position, I designed bulk…

The title of my job changed from UI/UX Designer to Product Designer after I renewed my contract. — I landed a new job in September 2020 as a UI/UX Designer. It’s been a year now and during that time I encouraged my team to conduct user research. Previously, the team rarely conduct user research hence I found chaotic user flows as well as the user experience. Furthermore, they…

After creating the affinity map, the next step is to create an action plan and prioritize feedback. — Introduction The time had come for me to present the affinity map of user feedback in a product meeting. An affinity map or affinity diagram, as defined by the Interaction-Design Foundation (IxDF), helps you tie together large amounts of data by classifying them according to their relationships. Data gathered during research…

Having an INFJ personality and working as a Product Designer, I really value the time I spend learning from people in the field and my job. The majority of my time is spent observing, listening, and thinking. I’m fascinated by why things work a certain way and why do humans behave the way they do. — 2016 — Journey as a Frontend Developer / UX Designer In 2016, I started working at a B2B startup as a Frontend Developer. I was interviewed by the CEO and I enjoyed the time discussing about my role with him. Those were the days when he went through my university transcript and said I had good language skills. I took…

Founded in 2002, the Interaction Design Foundation is a nonprofit online design education based in Denmark. — It was in 2019 my colleague and I discussed one of the well-known online courses while we were waiting for the user research session. At that time I was interested to gain information about the Interaction Design Foundation (IxDF). I actually have heard of this online course since a long…

This case study aims to make online movie streaming services easier for users when registering, searching for movies, and sharing movies. — Note: In 2020, I was assigned to create mockups for an online movie streaming service and to create a responsive web page by using HTML and plain CSS (no framework). These assignments must be done in 5 days as the next stage before the interview session. …

During my journey as a UX/UI Designer, I have utilized various design tools and getting familiar with non-design tools. — UX/UI Designers and their tools First and foremost, understanding technology and getting to grips with the design tools also non-design tools are a part of the learning curve as a UX/UI Designer. They need to have a keen grasp of the technology they are working with. In general, UX/UI Designers utilize various programs and platforms…